Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at Info@boniwear.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items The following items cannot be returned:

• Custom or personalized orders (BoniCustoms)
• Sale items and gift cards

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Customers If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, contact us at Info@boniwear.com.